Returning a product

Under no circumstances do we accept orders that are returned to us without a return authorization number. You must contact us BEFORE you return a purchase to be aware of conditions that apply and obtain a Return Authorization Number (RAN).


In all cases, products must be returned unused within 21 days of the purchase date in their original packaging and undamaged with all original documents. Shipping costs are borne by the customer.

Our shipping costs as well as a restocking fee of 10 to 20% will be deducted from the refund for all non-defective product return.

All units we offer are protected by a warranty provided by the manufacturer. The duration of the warranty varies from product to product, and is displayed on each appliance description page.

The placing of an order will confirm acceptance of our terms by the customer.